Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and TrackPiper ("TrackPiper", "we", "us") regarding your use of trackpiper.com and related services (the "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree with these Terms, please do not use the Service.

2. Service Description

TrackPiper provides tracking-related tools and access to verified courier tracking information for e-commerce businesses and online sellers.

Our Service may include:

• Access to verified courier tracking identifiers
• Tracking-related metadata and information
• Credit-based access to available services
• Support for e-commerce tracking workflows

TrackPiper does not operate as a courier, shipping provider, or logistics company. We do not create or control courier tracking systems.

Each purchased credit provides access to the applicable TrackPiper service associated with that credit. Credits do not expire unless otherwise stated.

3. Eligibility

You must be at least 18 years old and capable of forming a legally binding agreement to use the Service.

By using TrackPiper, you confirm that you will use the Service in accordance with applicable laws and platform policies.

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials and all activity performed through your account.

Notify us immediately if you believe your account has been accessed without authorization.

5. Payments and Refunds

6. Data Usage and Privacy

Our collection and use of information is governed by our Privacy Policy.

7. Intellectual Property

All TrackPiper content, features, software, designs, and branding are owned by TrackPiper and protected by applicable intellectual property laws.

8. Acceptable Use

Users agree to use TrackPiper only for legitimate business purposes.

Users must not:

• Use the Service for illegal activities
• Use tracking information for fraudulent purposes
• Misrepresent shipment status to customers or marketplaces
• Attempt unauthorized access to TrackPiper systems
• Interfere with Service availability or security
• Abuse or misuse third-party courier systems

TrackPiper reserves the right to suspend accounts that violate these Terms.

9. Service Availability

We aim to provide a reliable service but cannot guarantee uninterrupted availability.

TrackPiper may:

• Perform maintenance and updates
• Modify or discontinue features
• Suspend accounts that violate these Terms

10. Disclaimer of Warranties

The Service is provided on an "as available" basis without warranties of any kind.

TrackPiper does not guarantee that third-party courier information will always be available, complete, or accurate.

11. Limitation of Liability

TrackPiper shall not be liable for indirect, incidental, special, or consequential damages resulting from use of the Service.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes means you accept the updated Terms.

13. Governing Law

These Terms are governed by the applicable laws of the jurisdiction where TrackPiper operates.

14. Contact Information

For questions regarding these Terms, contact: